Shipping Policy

At Gryphena, we understand the anticipation that comes with bringing a new spark of joy to your pet. Our delivery process is more than just shipping a package; it is a meticulously managed journey to ensure every sensory toy arrives perfectly ready for that first pounce.

Global Dispatch

Before leaving our facility, every Gryphena creation undergoes a final quality inspection—including electronic sound calibration and packaging seal checks.

• Processing Time: Our standard handling time is 1–2 business days.

• Weekends & Holidays: To ensure the highest logistics quality, we do not dispatch on weekends or public holidays. Orders placed during these times will be prioritized on the next business day.

Estimated Transit Times

We partner with premier global carriers to ensure your "package of surprises" is delivered safely and efficiently:

• Standard Shipping: Estimated 5–12 business days.

• Priority Shipping: Estimated 3–7 business days.

• Note: Specific delivery times may vary slightly due to customs clearance procedures or local courier schedules in remote areas.

Transparent Tracking

Once your order begins its journey, you will receive a "Departure Notification" via email, including a real-time tracking number. You can monitor every step of its progress through our official website, just as you would await the arrival of an old friend.

The "Safe Arrival" Promise

We utilize eco-friendly, reinforced packaging designed to withstand the rigors of international transit.

• Transit Damage: In the rare event that your package arrives with visible damage or functional issues (such as electronic sound failure), please contact our Concierge Team at service@gryphena.com within 48 hours of receipt. We will immediately initiate a priority reshipment for you.

Customs, Duties & Taxes

As a premium international brand, our prices do not include import taxes or duties that may be applied by the destination country. Any such fees are the responsibility of the recipient in accordance with local regulations.